In today's fast-paced digital world, organizations are constantly seeking innovative ways to enhance their learning and development processes. Here, we’ll highlight how a global financial institution partnered with Microsoft to transform their learning journey using Viva Learning. This initiative not only improved their employees’ learning experience, but also significantly boosted employee engagement and productivity.
The challenge
The customer, a publicly traded savings and investments manager with operations across the globe, faced significant challenges in their learning journey. With around 15,000 employees, they struggled with fragmented learning content spread across multiple platforms, including Workday, LinkedIn Learning, and Go1. This led to low engagement, difficulty in finding relevant content, and reduced time to complete their learning, for employees who were already pressed to find time for mandatory training and learning.
The solution
The customer decided to implement Viva Learning due to its seamless integration with Microsoft Teams, personalized content, and a simplified, one-stop-shop learning experience. This decision was driven by the need to provide a unified and engaging learning platform that aligned with their digital strategy.
Implementation journey
- User research and feedback collection: The customer conducted workshops to understand employee pain points, which included overwhelming content, scattered resources, and lack of time for learning. These insights informed the design and implementation of Viva Learning, ensuring a user-centric solution.
- Technical configuration and integration: The customer worked on integrating Viva Learning with their existing LMS (Workday) and other content providers like LinkedIn Learning and Go1. This involved resolving content duplication, ensuring smooth synchronization, and maintaining a seamless user experience.
- Launch and engagement strategy: The rollout was done in phases, starting with a pilot group of 75 super users, followed by people managers, and then all employees. A teaser campaign and dedicated Viva Engage communities were used to drive engagement and adoption.
Results
The pilot program showed impressive results, with a 3000% increase in mandatory learning completions on day one in Q2 compared to Q1. The customer also saw increased consumption of LinkedIn Learning and Go1 content, optimizing resources for employees’ own internal mobility.
Next steps
The customer continues to work with Microsoft to develop Viva Glint surveys and provide feedback for new features through Microsoft’s NDA Viva Customer Connection Program. They view Viva Learning as a transformative tool for ongoing learning and skill development, which has led to integrating other Microsoft Viva and Copilot projects into their ecosystem as they continue to empower and engage their employees.
Conclusion
This success story demonstrates the power of Viva Learning in transforming learning and engagement within an organization. By leveraging a unified and personalized learning platform, the customer was able to overcome their challenges and drive significant improvements in employee engagement and productivity.
Leverage the same assets Microsoft used with this customer for your own business transformation journey:
Workshop assets:
- Discovery workshop: https://aka.ms/VivaLearning/DiscoveryWorkshop
- Empathy map quick start guide: https://aka.ms/VivaLearning/EmpathyMap
Technical configuration assets:
- Viva Learning envisioning document: https://aka.ms/VivaLearning/EnvisioningDocument
- Stakeholder and Plan document: https://aka.ms/VivaLearning/StakeholderDocument
- Viva Learning Workday integration template: https://aka.ms/VivaLearning/WorkdayIntegrationTemplate
Microsoft