Linking AZ-400 exam to the Microsoft Partner Center

I recently passed the AZ-400 exam and would like to connect this accomplishment to my company's partner center, but I have encountered a lot of trouble and have yet to successfully connect the exam to the partner account.

The e-mail address I used to take the exam was my work e-mail, which I used to sign up for Microsoft Learn, as my employer and I believed this would be the easiest route to connecting the exam to the partner account after passing the exam. After passing the AZ-400, we tried to connect the AZ-400 exam and received an odd error message saying my account had no certificates or exams, despite seeing the exam in my Microsoft Learn achievements.

So we tried linking my work account to my personal account, in order to try and connect my personal Microsoft Learn profile with the partner account. This also did not work. At this point, we are stumped as to how we can move forward and connect my Microsoft Learn profile with the Microsoft Partner Center.

To sum things up,

• I have the AZ-400 exam in my Microsoft Learn profile
• I was unable to connect my personal and work Microsoft Learn profiles with my company's partner account, as the exam was not recognized

Can anyone help me with this issue or has someone seen it before?