Forum Discussion
Microsoft Teams issue.
At Chillibreeze, our team depends heavily on Microsoft 365 and Microsoft Teams to drive collaboration, communication, and productivity across departments. However, we are currently experiencing persistent performance issues with the new Teams client that are disrupting our daily workflows:
- Teams freezes when activating the camera or initiating screen sharing during meetings
- Channels and chat windows scroll automatically without any user interaction, making navigation difficult and disorienting
These issues have become increasingly disruptive, especially during high-stakes meetings, client presentations, and internal project reviews.
Troubleshooting Steps Taken:
To date, we have attempted the following actions across multiple devices and user accounts:
- Cleared the Teams cache.
- Reinstalled the Teams app entirely (clean uninstall and reinstall)
- Updated BIOS and camera drivers to the latest available versions
- Ensured all Windows and Microsoft 365 updates are current
Despite these efforts, the issues persist. We are currently using Microsoft Teams Version 25163.3611.3774.6315 (New Teams app) on Windows 11 machines with up-to-date specs.
Request for Support and Community Insight:
We are reaching out to Microsoft community, Microsoft 365, and the wider community to ask:
- Are other organizations experiencing similar issues with the New Teams app?
- Have any workarounds or configurations proven effective?
- Is there an ETA for a fix or acknowledgment of these issues from Microsoft?
We value the reliability of Microsoft Teams and are hopeful that a solution can be identified promptly, as the current instability is having a tangible impact on our team’s productivity and morale.
Any assistance, insights, or escalation support would be greatly appreciated.
9 Replies
Same here. We've followed all recommended troubleshooting steps without success.
Actions taken:
Updated BIOS, drivers, Windows.
Ran SFC and CHKDSK.
Disabled automatic restart.
Performed hardware diagnostics via BIOS.
Reset Microsoft Teams to remove any cached configurations.
Cleared temporary files and performed disk cleanup.
Uninstalled and reinstalled Teams, including updating to the latest version.
Adjusted system settings for best performance.
Re-imaged affected devices.
Same here. We've followed all recommended troubleshooting steps without success.
Actions taken:
Updated BIOS, drivers, Windows, and Lenovo Vantage to rule out compatibility issues.
Ran SFC and CHKDSK scans to check for system file and disk errors.
Disabled automatic restart to analyze crash errors.
Performed hardware diagnostics via BIOS and third-party tools.
Conducted memory tests using Windows Memory Diagnostic.
Reset Microsoft Teams to remove any cached configurations.
Cleared temporary files and performed disk cleanup.
Uninstalled and reinstalled Teams, including updating to the latest version.
Adjusted system settings for best performance.
Re-imaged affected devices.
Same here. We've followed all recommended troubleshooting steps without success and have opened a case with Microsoft, but they were unable to resolve the issue.
Actions taken:
Updated BIOS, drivers, Windows, and Lenovo Vantage to rule out compatibility issues.
Ran SFC and CHKDSK scans to check for system file and disk errors.
Disabled automatic restart to analyze crash errors.
Performed hardware diagnostics via BIOS and third-party tools.
Conducted memory tests.
Reset Microsoft Teams to remove any cached configurations.
Cleared temporary files and performed disk cleanup.
Uninstalled and reinstalled Teams, including updating to the latest version.
Adjusted system settings for best performance.
Re-imaged affected devices.
Similar issue here with camera freezes, but with my employee it appears to only affect our Surface 6 laptops when using split tunneling.
Some of our users are also experiencing issues with the call: "It automatically disconnects after a few seconds," while using the same version of the Teams client on Windows 11.
Some of our users are also experiencing issues with the call: "It automatically disconnects after a few seconds."
Same here for Channels and chat windows scroll automatically without any user interaction, making navigation difficult and disorienting
Yes, facing differente issues with that same version since 01/07/25 :
-Dll wlanapi.dll missing on winserver 2022 (RDS)
-Weird behavior launching app on that version, sometimes it doesn't start
-When Teams is closed or reduce in background, he always go back to a specific conversation even though there is nothing new there
Tried to roll back to a stable version 25153.1010.3727.5483 but it came back today to that version...
same here, no solution yet.
