Forum Discussion
Accidentally booted ASUS laptop from Surface Hub 2S Recovery USB, now can't boot/reinstall Windows
Thank you, Cezar!
I had actually followed that article closely in the hopes I could get out of my situation that way. Unfortunately I could only make it about 90% through the process because the final step involves booting into the Surface UEFI and installing the management file on a special screen available there for that purpose. I had created a management file with my own self-signed certificate per the instructions, but since my UEFI is ASUS and not Surface, I have no screen/section available where I can put the new management file. If there's anything I'm missing with this, I would be happy to check anything else. I don't know if it is possible to install the new device management file some other way, perhaps through Linux or something, but I can't do it via the normal Microsoft directions, unfortunately, since my situation is so different.
I had considered opening a support case and would love to do so, but I'm not sure how to do it since this is a personal laptop and not for an actual Surface device. Do you think Microsoft will let me open a support case as just a normal consumer about this issue? If so, do you perhaps have a link to where the best place to enter that support ticket might be?
Thank you so much for reading my post and offering help and suggestions.
Hi,
You can open a case with Surface Hub since this issue is with a Surface Hub tool.
However, it looks like you will need to rewrite your UEFI and that might require ASUS support. I don;t believe Surface Hub support can help other than providing the article I mentioned before which details the security features. These are done at the UEFI level so only the manufacturer can help here.
I will DM you my email in case you need further help from Microsoft on this
Best of luck,
Cezar