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Kiril's avatar
Kiril
Steel Contributor
Jul 30, 2020
Solved

Whiteboard App not starting on Surface Hub

Today (30.07.) we noticed that the Whiteboard App on our Surface Hubs stopped working. When the app is launched a window is displayed that login is in progress, but nothing happens.

 

Anybody experiencing something similar or any suggestion on troubleshooting?

 

I've already reinstalled the app.

 

Surface Hub
Whiteboard
  • cezarcretu's avatar
    cezarcretu
    Aug 03, 2020
    The update is being released today. Please check the Store for updates and confirm if this has resolved the issue

    Thank you,
    Cezar

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  • SamG88's avatar
    SamG88
    Copper Contributor
    May 11, 2021
    I am at a Conference and brought 2 of my company Surface Hubs here. WhiteBoard worked perfectly yesterday on them and now as of this morning at 8am, neither will connect to WhiteBoard App or via web browser on the Hub. Other websites and apps work, just not WhiteBoard.
  • RobHusted's avatar
    RobHusted
    Copper Contributor
    May 10, 2021

    Had a Surface Hub 2S 50 inch demo scheduled this morning with a client that came to the office just to see it. I've tried to resolve it all day but I'm still stuck at Signing you in...

    • cezarcretu's avatar
      cezarcretu
      Icon for Microsoft rankMicrosoft
      May 11, 2021
      Hello everyone,

      The Whiteboard team is working on a fix for this as we speak. Apologies for all the issues this has caused and hopefully the service will be up and running again shortly.

      Best regards,
      Cezar
      • Matthew Stout's avatar
        Matthew Stout
        Copper Contributor
        May 12, 2021

        cezarcretu 

        Just checked the store this morning and had an update for the Whiteboard app, seems to open now and function, thanks for the quick turnaround!

  • ljbopen's avatar
    ljbopen
    Copper Contributor
    Jul 31, 2020

    Kirilwe found that if you sign in before launching the whiteboard app this allows the app to launch

    • Kiril's avatar
      Kiril
      Steel Contributor
      Jul 31, 2020

      ljbopen  I just tried it, and you are right. When you login with a user you can start the app. Takes a few seconds to launch, but it is a workaround.

      • cezarcretu's avatar
        cezarcretu
        Icon for Microsoft rankMicrosoft
        Jul 31, 2020

        Hello,

         

        A fix has been developed and now in testing. It will be rolled out in the following days. It would be great if you could confirm once it's applied and tested out.

         

        Thank you,

        Cezar

  • Vincent Sok's avatar
    Vincent Sok
    Copper Contributor
    Jul 31, 2020
    Hi All,

    Same issue with all our hubs. Its related to the latest windows updates.
  • cezarcretu's avatar
    cezarcretu
    Icon for Microsoft rankMicrosoft
    Jul 30, 2020

    Hello Kiril,

     

    We are getting reports that this seems to be affecting some customers so we are looking into it. 

    It seems that in some cases, this works if the user logs into My Meetings and Files before launching the Whiteboard. A few relaunches of the app might be necessary, though. I hope this helps while we investigate and mitigate this issue

     

    Thank you,

    Cezar

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