Calling Legacy Viva Engage (Yammer) APIs via an Entra application
The Yammer application platform that enabled access to legacy Viva Engage (Yammer) REST APIs via OAuth2 tokens will be officially retired on June 30, 2025. To ensure uninterrupted access, all customers must transition to using Microsoft Entra applications as soon as possible. The good news? The legacy Yammer APIs are fully supported through modern, secure Entra apps — and getting started is easier than you might think. This blog provides a step-by-step walkthrough for calling Yammer APIs using an Entra application with PowerShell 7, leveraging MSAL for interactive authentication. We will call /users/current.json - Yammer | Microsoft Learn API to fetch the details of the user, who completes the authentication flow. Note: The examples in this post assume you have PowerShell 7 and the MSAL module pre-installed. If you're looking for a Postman-based guide to access Yammer APIs, you can find detailed instructions here. Let’s dive into how you can make this transition smoothly and start using Entra-authenticated API calls today. Step 1: Register an Entra App For detailed information on Entra application registration flow, refer to this guide. Go to Azure Portal: https://portal.azure.com Navigate to: Azure Active Directory → App registrations → New registration Fill in the form: Name: e.g., Yammer API Test Supported account types: Choose based on your org (e.g., "Accounts in this organizational directory only") Select platform: Choose “Public client/native (mobile & desktop)” Redirect URI: Set the right redirect url, e.g., http://localhost Click Register Step 2: Configure the App Authentication Go to the Authentication tab Under Advanced settings, set: Allow public client flows → Yes Click Save API Permissions Go to API permissions Click Add a permission Select Yammer Select Delegated → access_as_user Click Add permissions to save Step 3: Prepare the PowerShell Script Save the following as YammerAPI.ps1: # Clear MSAL token cache Clear-MsalTokenCache # Define app credentials $clientId = "YOUR_CLIENT_ID" $tenantId = "YOUR_TENANT_ID" $redirectUri = "http://localhost" $scopes = @(" https://www.yammer.com/.default") # Trigger interactive login $authResult = Get-MsalToken -ClientId $clientId -TenantId $tenantId -RedirectUri $redirectUri -Scopes $scopes -Interactive $token = $authResult.AccessToken # Call Yammer API $response = Invoke-RestMethod -Method Get -Uri "https://www.yammer.com/api/v1/users/current.json" -Headers @{Authorization = "Bearer $token"} $response Now, replace YOUR_CLIENT_ID and YOUR_TENANT_ID with values from your app registration. Step 4: Run the Script In PowerShell 7: > pwsh "C:\Path\To\YammerAPI.ps1" You will be prompted to sign in interactively. Once authenticated, the script will call the Yammer API and return your user info. We’re looking forward to hearing your feedback and thoughts about using the legacy Viva Engage (Yammer) APIs via modern Entra-based authentication and how you’ll use it to better manage users, conversations, and communities within Viva Engage. Stay tuned! Aditi is a product manager at Microsoft
Modern External Networks is now generally available to all Engage customers
We are excited to announce the modernization of external networks with Viva Engage! Modern external networks will continue to promote collaboration between users and teams from different companies, known as external participants, to communicate and share information in an industry-standard secure environment. Admins can configure these modern external networks to partners, consultants, and other outside companies to conduct team discussions, share files, and collaborate on projects.New for communicators: Theme moderation in Viva Engage
Moderation in Viva Engage just got easier and more impactful, thanks to new proactive, AI-powered capabilities. Engage network admins and corporate communicators can now use theme moderation to keep an eye on conversations. Theme moderation is available as part of the new Communications Dashboard within Engage. Theme moderation is now rolling out for Viva suite and Employee Communications & Communities customers. Theme moderation requires a user to have the corporate communicator, network admin, or global admin role. How does theme moderation work? Creating and moderating with themes in your network allows you to customize how you target and track messages. Themes are not required to be exact matches like keywords, instead they can be either broad topics or specific words or phrases. Once enabled, theme moderation is always-on, working tirelessly on your behalf to scan and monitor conversations. It leverages the power of AI and LLMs to detect conversations across languages and context to extend the powers of moderators beyond what is possible through traditional keyword monitoring or human effort. Setting up theme moderation Simply define themes by typing in the word, phrase, or concept you’d like to monitor. You have the option to automatically mute all matched conversations upon detection. Muting removes conversations from the Engage home feed and email digests, significantly reducing reach. Auto-mute and themes work together to help moderators keep conversations professional and productive within their network. When conversations match themes, they show up in the detected conversations table. From there, moderators can take further action or adjust criteria to meet their needs. Conversations can be manually muted and reviewed after detection How do themes and keywords fit together? Themes and keywords work together to moderate conversations across Engage. While themes benefit from contextual matches and LLM technology, keywords monitoring looks for exact matches based on your criteria. Themes are best for capturing broadly specific discussions where language evolves and automatic actions like mute are necessary. Keywords are well suited for unique, relatively static terms. Customers with access to both themes and keywords may find that over time, themes are the primary path to monitoring and moderating at scale. Consider the impact moderators can have with both tools together. Learn more about moderation in Engage Moderation is an important part of the communications lifecycle. Check out our other related resources: Communications dashboard: Advanced moderation - Microsoft Support Moderation in Engage webinar recording: Viva Engage Digital Safety Moderation Webinar Engage Masterclass: Mastering admin and governance Watch session: Mastering admin and governance in Viva Engage (Customer Hub) – Microsoft Adoption Share, move, and mute conversations in Viva Engage - Microsoft Support Spencer Perry is a Principal Product Manager at MicrosoftIntroducing Viva Engage Role Management APIs on Microsoft Graph API
The Viva Engage team is consistently working to prioritize customer requests, so we're excited to introduce Viva Engage Role Management APIs now available in Microsoft Graph Beta: Use the Microsoft Graph API to work with Viva Engage (preview). These APIs will help admins and those with appropriate non-admin privileges to automate the role assignments, reading, assigning, and demoting users from a specific Viva Engage role not defined in Entra. Other Viva Engage roles such as Yammer administrator and Knowledge Managers were already supported in Microsoft Graph API via Entra. The new APIs will be supported via app-delegated (user auth) and app-only access. Feel free to try out these APIs and reach out to us with your feedback. See Microsoft Graph REST API beta endpoint reference to learn more about the MS Graph beta program and best ways to provide feedback. The prerequisites for testing these APIs are: Admin access to run APIs using Graph Explorer Some APIs require tenant admin approval. Ensure to use the correct role id for assignment. The role ids supported by these APIs are: Corporate Communicator: 77aa47ad-96fe-4ecc-8024-fd1ac5e28f17 Network Administrator: ec759127-089f-4f91-8dfc-03a30b51cb38 Verified Administrator: 966b8ec4-6457-4f22-bd3c-5a2520e98f4a Please make sure to read through the Use the Microsoft Graph API to work with Viva Engage (preview)guide before you begin Read Viva Engage admin/non-admin roles via role management API To start with the testing of these APIs, please follow the steps below. Register a new app in Azure Active Directory (Entra) Go to Register an application - Microsoft Azureand register a new application. Specify your custom callback url. Select tokens to be issued by authorization endpoint Click on ‘Authentication’ tab -> Check ‘Access tokens’ and ‘ID tokens’ -> Click save Request API Permissions Go to ‘API permissions’ tab -> Click on ‘Add a permission’ -> Select ‘Microsoft Graph’ Choose ‘Delegated permissions’ if testing the API with your own credentials. Choose ‘Application permissions’ if you wish to use app-only access, without a signed in user. Choose between Read.All or ReadWrite.All permissions. Role assignment/creation requires EngagementRole.ReadWrite.All permission, but if you only want to test the roles read operation, less privileged access EngagementRole.Read.All should be used: Before your app can use these permissions, an admin must approve them. Share your app’s API permission url with a tenant admin, and ask them to grant admin consent: After admin consent is granted, you will see it as shown below. Create Role Management POST request url & body Login to Graph Explorer and get required permissions to test the APIs. Set up the Add a user as a corporate communicator POST request on Graph Explorer. Set, Request type: POST and Request URL: https://graph.microsoft.com/beta/employeeExperience/roles/{engagementRoleId}/members Click on ‘Request Body’ tab & provide required parameter. https://graph.microsoft.com/beta/users(‘targetUserEntraId’) o TIP: To find Entra id of the target user to be added a role, visit Users - Microsoft Azure portal and click on the specific user you are looking for. Copy the ‘Object id’ Send request. If the request is submitted successfully, a ‘204 No Content response will be returned. Read the assigned roles for a role Id/role type Use a new Graph Explorer tab to poll for created role status: Set Request Type: GET and Request URL: https://graph.microsoft.com/beta/employeeExperience/roles/{engagementRoleId} /members Send request. Once, role assignment is complete, the API will return a ‘200 OK’ response, with a list of users with a specific Viva Engage role. Read role assigned to the logged in user Use a new Graph Explorer tab to read your assigned roles: Set Request Type = GET & Request URL = https://graph.microsoft.com/beta/me/employeeExperience/assignedRoles Upon success, a ‘200 OK’ response is returned along with Response body containing Role id and name. To check the roles assignment for various roles, feel free to look up the assigned roles on Viva Engage Admin Center.Copilot Adoption Community Now Available for All Viva Engage Customers
We’re excited to announce a major update: the Copilot Adoption Community is now available to all Viva Engage customers. This means that whether you’re exploring M365 Copilot, leveraging Copilot Chat, or simply seeking to build Copilot fluency, you can now deploy the Copilot Adoption Community and enable a new level of peer-driven AI learning and support within your organization. What is the Copilot Adoption Community? The Copilot Adoption Community is a ready-to-use experience within Viva Engage. Originally, access required a M365 Copilot license, and now available to every employee on your Viva Engage network. With the expansion of Copilot Chat and the broader availability of Microsoft AI-powered tools, organizations need a central, easily accessible space to: Discover what Copilot tools can do Exchange best practices, prompts, and success stories Ask questions and get peer or expert support Track what’s working and where further support is needed What’s Included? Community banner and easy setup checklist Welcome post and suggested Copilot adoption content to jumpstart engagement Suggested members based on M365 Copilot licenses Scalable Q&A capabilities via Answers in Viva Analytics to monitor reach, activity, and unanswered questions Real-World Impact Organizations who have enabled the Copilot Adoption Community report: Significantly higher Copilot adoption rates compared to those without a community Increased sharing of helpful prompts and creative use cases Faster peer-to-peer learning and more confident experimentation Lower support overhead for Copilot and AI-related questions Customers using Copilot Adoption Communities have a 22% higher M365 Copilot adoption rate than those who don't. How to Enable the Copilot Adoption Community Follow the instructions here: Microsoft 365 Copilot adoption community in Viva Engage | Microsoft Learn Get started today: Check your Viva Engage admin panel Look for the Copilot Adoption Community Activate, welcome your members, and start posting Want to learn more and see the Copilot Adoption Community in action? Watch the info video or the recording of the Training and Adoption Masterclass (one of our six Viva Engage Masterclasses). Check out other Copilot adoption resources: Create a Viva Engage Copilot passport campaign Read how Microsoft is using the Viva Engage Copilot Community Use the Copilot Champs Community Framework Microsoft's guide to deploying Copilot for Microsoft 365Introducing the new Engage app for Microsoft Teams mobile
We are excited to announce the launch of a new integration for Viva Engage within Microsoft Teams. As part of our ongoing efforts to enhance collaboration and engagement, this integration brings a seamless experience when using Teams and Engage together in the mobile app. New Integration Highlights The new integration is built from the ground up using Teams styling and brings our top features to your fingertips, including: Home feed: Stay on top of conversations from public and private communities you’re a part of. The rebuilt feed now includes storyline posts from leaders and people you follow and enables corporate communicators to feature conversations for greater visibility and lifespan. Check out our post about how we keep your feed personalized and fresh. Community feed: Connect, share ideas, ask questions, and collaborate on shared interests. You can post questions, share updates, give shoutouts, or make announcements—and even upvote or highlight the best answers. Leadership Corner*: Leaders can connect directly with their employees, share updates, and foster a sense of community and culture within their organization. Employees gain direct access to leadership updates and activity, keeping them included every step of the way. Campaigns*: Join and participate in campaigns while on the go. Organizations use campaigns to build company culture, community, and belonging. Answers*: Answers in Communities is available for both iOS and Android. On Android, you can also ask questions, share knowledge, and foster cross-organization collaboration in a dedicated Answers tab. Notifications in Activity: New reply and reaction notifications integrate with existing notifications in the Teams app, ensuring you don’t miss anything across your chat, channels, announcements, and communities. Why This Matters The integration of Engage within Microsoft Teams is a significant step towards creating a more connected and engaged workplace. By bringing together the best of both platforms, we are empowering employees to communicate and collaborate more effectively, share knowledge, and build stronger relationships. Get Started Today We invite you to explore the new Viva Engage integration in Teams and experience the benefits firsthand. The new app will be rolling out over the next few weeks—make sure you’ve updated Microsoft Teams from the app stores to the latest version. You can add and manage the new experience as you would with the existing Engage app in Microsoft Teams. Simply pin the app and start receiving notifications. As an admin, you pin the app for your entire or part of your organization and rename the app to better suit your organization, such as to “Communities”. Later in April, the Engage app will be pinned as a part of the tailored apps for the frontline. Stay tuned for more updates and features as we continue to integrate Viva Engage and Microsoft Teams experiences. We look forward to hearing your feedback. * requires a Viva Suite or Viva Communications and Communities license
Introducing Community Experts in Viva Engage
We’re thrilled to announce the addition of a new role within a Viva Engage community, community experts. A community expert is a member of a community who is assigned by a community admin to serve as a subject matter expert within a specific community. Adding a community expert role to your community ensures additional support and engagement throughout the community. A community expert can mark the best answer, pin posts, and ensure valuable insights and accurate information flow within the community. However, a community expert does not have the ability to manage members, assign roles etc. like a community admin. Once designated as a ‘community expert’, that label will only show within that community. Note: This feature is available as part of your existing Microsoft 365 licensing. Community expertise is determined by community admins within your organizations, not Microsoft. Microsoft does not have the ability to define a community expert in your organization. Who can be a community expert? The role of community experts is to support peers, share valuable insights, and ensure knowledge flows across departments, making information accessible and reliable for everyone. Community experts aren’t limited to high-level executives—in fact, you should seek individuals who are deeply knowledgeable, actively engaged, and approachable. Below is a guide to identify potential community experts, with examples and scenarios to illustrate ideal candidates. Community expert capabilities today: Marking “Best answer”: With the new role, community experts can now mark an answer as the best answer on a question post. Pinning/Unpinning a post: Community experts can now pin posts that they want to highlight in a community. 1. Defining an effective Community Expert: Subject Matter Expertise: Has specialized knowledge in a field or topic that benefits others across the organization. They can answer technical questions or provide insights into niche areas. Active & Engaged: Participates regularly in community discussions, contributing thoughtful responses and guiding discussions constructively. Approachable & Helpful: Willing to share their knowledge openly, whether through direct answers or by directing people to the right resources. Trusted by Peers: Known within their team or department as a reliable source of accurate information, with a reputation for being insightful and dependable. 2. Examples of community expert personas by department Technical (Engineer): Someone who may not be the head of a department but has extensive experience in specific technical stacks (e.g., cloud infrastructure, coding languages, hardware troubleshooting). Scenario: A mid-level software engineer, often answers questions related to backend development and cloud computing in a 'teams' chat or via email or even in an Engage community, providing clear explanations and solutions. Their insights are practical and resonate with peers. Legal: A non-executive legal team member who has detailed knowledge of compliance, intellectual property, or contract law. Scenario: An associate in the legal team within a company has guided several product teams on compliance questions. While they are not in management or a senior level leader, their guidance on data protection protocols has become invaluable across departments. And they are likely to have the most accurate information or help verify what is accurate. Communications Management: A mid-level comms lead who excels in crafting messaging strategies, managing internal and external communications, and navigating crisis communications. Scenario: A communications manager frequently advises teams on tailoring messaging for key audiences. When the company has faced an issue, they have been involved and instrumental in responding to the crisis and can be trusted to speak on behalf of the organization/team. Supply Chain Operations: A logistics coordinator or mid-level operations manager with deep insight into vendor relations, inventory management, or distribution channels. Scenario: A logistics coordinator known for their in-depth understanding of vendor logistics and delivery timelines. They regularly share tips on optimizing supply chain processes, helping various departments troubleshoot and improve. Facilities Management: Someone with an understanding of facilities operations, maintenance scheduling, or building management systems. Scenario: A facilities specialist within a specific office location, consistently advises teams on equipment maintenance schedules and energy efficiency projects. Their practical experience makes him the go-to person for questions on facilities management within that office. Note: Self-nomination and peer nomination for community experts are currently in progress and coming soon. Managing community experts Assignment Assigning a community expert: Community admins in a community may assign community experts based on their knowledge and the abilities of members in that community. In the member panel in the right rail, community admins will see a new section called: “Community Experts.” In this section, there is a link to, “Assign.” Once an admin clicks on assign, it opens a modal where the admin may add experts by clicking the “Mark as expert” button. Removal Removing an expert: After assigning a community expert, an admin can remove the expert by doing the following: Navigate to the member panel in the right rail. Click on the “+” sign in the Community Experts section. Withdrawal Withdrawing from the community expert role: After being made a community expert, a user may withdraw from this role at any time by taking the following steps: In the member panel in the right rail, click on the number of experts in the community expert section. This shows all the experts in that community with the user at the top and an option to, “Withdraw.” This then opens a modal that informs the user of the action they are taking. And the user may withdraw. Community experts play a crucial role in fostering a knowledgeable and collaborative environment, enhancing community effectiveness within Viva Engage. Stay tuned for additional capabilities that will further empower community experts.Embracing a Fully Modern Viva Engage Experience
As part of our ongoing mission to deliver secure, modern, and integrated employee experiences, we’re excited to announce the final step in our evolution to a fully unified Viva Engage platform. This milestone marks our complete transition to a streamlined, future-ready environment that enhances performance, usability, and security across the Microsoft 365 ecosystem. This shift enables Viva Engage to scale with organizational needs and meet the highest standards for security, compliance, and performance. By retiring legacy components and embracing modern architecture, we are aligning with Microsoft design principles and operational best practices. Here is what’s new: Modernized User Settings and Communities Experience We've introduced a redesigned user settings experience with clearer navigation, and simplified notification controls. Users will enjoy a more intuitive layout that mirrors other Microsoft 365 experiences to manage profile information and communication preferences. In addition, the experience for updating community information and managing membership approvals has been overhauled. Community admins can now more easily edit descriptions through a streamlined flow, and member approval processes have been improved with enhanced email notifications—making it faster and simpler to manage community participation. Streamlined Admin Experience The refreshed Engage admin center offers a centralized way for admins to customize tenant options, set usage policy, manage sentiment analysis and feature analytics, and more. Additional capabilities are on the horizon, including tools for reporting conversations and assigning network and verified admin roles. Retirement of the Legacy Yammer Admin Center The legacy Yammer admin center will be retired, and its core functionalities are being moved into the Engage admin center. This unified admin experience will serve as the single destination for network admins, corporate communicators, and Engage admins to perform all their administrative tasks. External Networks Modern external networks are coming soon! These networks are a crucial component for many organizations that collaborate beyond company boundaries, such as working with partners, customers, or alumni. Because of the breadth and complexity of changes involved, we’ll be covering this topic in more detail in a separate, dedicated blog post to provide clearer guidance and support for customers navigating the transition. Features being deprecated As we continue modernizing Engage, some legacy features will be phased out. These features were originally designed for an older Yammer architecture that no longer supports our modern communications and leadership platform or meet our current security standards. Notable features include private content mode and the third-party application registration experience. This transformation will be complete by end of June 2025. This is a pivotal moment in our journey to empower people and teams to connect and engage in meaningful ways. With Viva Engage, we're laying a modern foundation that enhances user experience and management capabilities and ensures stronger security and compliance posture across the board. We appreciate your partnership as we bring this next generation of Viva Engage to life. More updates and resources will follow—including our deep dive into the external networks modernization—so stay connected!Introducing Viva Engage Masterclass: Your Guide to the Viva Engage Essentials
Are you ready to transform the way your team collaborates and communicates with Viva Engage? Monday Masterclass: Your Guide to Viva Engage Essentials, is a comprehensive series designed to introduce new customers to the powerful features of Viva Engage. This masterclass is your gateway to unlocking the full potential of your organization's communication and collaboration tools. Why Attend the Viva Engage Masterclass? The Masterclass is specifically tailored for customers who are eager to explore the capabilities of Viva Engage or to go beyond what they are experiencing today. During these 6 sessions, you'll gain valuable insights into how Viva Engage can enhance your organization's employee engagement. Here are some key benefits of attending: Comprehensive Overview: Get an in-depth look at the core capabilities for all roles who will be using Viva Engage, including admin and governance, moderations to how to create and manage communities, start and participate in conversations, and organize virtual events. Expert Guidance: Learn from Microsoft experts who will share best practices and tips for maximizing the use of Viva Engage in your organization. Interactive Q&A: Have your questions answered in real-time by our product group experts, ensuring you leave the session with a clear understanding of how to leverage Viva Engage in your organization. Hands-On Experience: Participate in live demonstrations and interactive activities that will help you get comfortable with the platform's functionalities. What to Expect These Masterclass sessions are designed to be an engaging and informative experience. With expert guidance, interactive sessions, and hands-on experiences, you'll leave the masterclass equipped with the knowledge and resources needed to launch Viva Engage. Each session has a blog post with dedicated resources and information including the recording. You can choose to view all 6 separate sessions or just watch the sessions that interest you! Mastering Admin and Governance in Viva Engage Enhance your administrative and governance skills with our comprehensive Monday Masterclass. This session will cover the essential aspects of administration and governance, providing you with the knowledge and tools to effectively manage and oversee your organization's Viva Engage network. Learn best practices, strategies, and practical tips to ensure smooth and efficient governance. Whether you're a new admin or looking to refine your skills, this masterclass will equip you with the expertise you need to excel. Monday Masterclass: Week 1 | Viva Engage Admin and Governance Watch session: Mastering admin and governance in Viva Engage (Customer Hub) – Microsoft Adoption Community Management Overview in Viva Engage Join us for an in-depth workshop on community management within Viva Engage. This session is designed to equip you with comprehensive strategies and tools to build, manage, and sustain vibrant communities that foster collaboration, enhance employee engagement, and support diversity and inclusion. Monday Masterclass: Week 2 | Community Management Watch session: Community management overview in Viva Engage (Customer Hub) – Microsoft Adoption Corporate Communications, Campaigns, and Leadership Engagement Elevate your communication strategies with our comprehensive Monday Masterclass. This session will delve into the essentials of effective corporate communications, impactful campaigns, and leadership engagement with Microsoft. Gain insights into best practices and innovative approaches to enhance your communication efforts. Whether you're looking to refine your skills or explore new strategies and new technology, this masterclass will provide you with the tools and knowledge to succeed. Monday Masterclass: Week 3 | Corporate Communications Watch session: Corporate communications, campaigns, and leadership engagement (Customer Hub) – Microsoft Adoption Effective Training and Adoption Strategies to launch Viva Engage Kickstart your Viva Engage journey with our focused session on training and adoption strategies. Learn how to effectively implement and promote Viva Engage within your organization, ensuring a smooth transition and high user engagement. This masterclass will provide you with practical tips and proven methods to drive successful adoption. Monday Masterclass: Week 4 Training and Adoption | Microsoft Community Hub Watch session: Effective training and adoption strategies to launch Viva Engage (Customer Hub) – Microsoft Adoption Create Captivating Events with Viva Engage Discover the secrets to hosting engaging events with our Monday Masterclass. This session will guide you through the essentials of planning, executing, and enhancing events to captivate your audience. Learn best practices, innovative techniques, and practical tips to make your events stand out. Whether you're new to event planning or looking to re-ignite your community with events, this masterclass will provide you with the tools and knowledge to create impactful and engaging events. Monday Masterclass Week 5: Mastering Live Events and AMAs in Viva Engage Watch session: Create captivating events with Viva Engage (Customer Hub) – Microsoft Adoption Data and Analytics Deep Dive Unlock the power of data and analytics in Viva Engage! This session will provide you with an in-depth overview of how to leverage data to drive engagement and make informed decisions. Whether you're new to data & analytics or looking to enhance your skills, this masterclass will equip you with practical examples and working sessions to help you master the essentials. Monday Masterclass: Week 6 Analytics in Viva Engage Watch session: Data and analytics deep dive (Customer Hub) – Microsoft Adoption Recordings and resources! Watch the Masterclass: Your Guide to Viva Engage Essentials and take the first step towards a more connected and engaged workforce. With expert guidance, interactive sessions, and hands-on experience, you'll leave the masterclass equipped with the knowledge and skills needed to transform your organization's communication and collaboration landscape. Thank you for your participation at the masterclass! Stay tuned for what's next!Monday Masterclass: Week 6 Analytics in Viva Engage
Welcome to the Week 6 Monday Masterclass on Viva Engage Analytics. This session is designed to provide you with a comprehensive understanding of the essential tools and strategies for leveraging analytics within Viva Engage. Whether you’re interested in understanding reach and engagement on a leader post or taking an in-depth look at network activity and sentiment, this session will equip you with that data you need to drive business transformation and enhance employee engagement. Analytics in Viva Engage Download the presentation slides aka.ms/Masterclass/Week6Slides The session is divided into three main sections: Fundamentals: This section covers the basics of Viva Engage, including admin and governance roles, community configuration, and management. It also introduces basic analytics and how to access advanced analytics to inform actions. Beyond the Basics: This section delves deeper into advanced analytics, including conversation analytics, community analytics, and event analytics. It explains how to measure reach, monitor engagement, and recognize trends to optimize communication strategies. Engage Like a Pro: The final section provides best practices for utilizing Viva Engage to its fullest potential. It includes strategies for leader engagement, campaign analytics, and personal analytics to understand the impact and reach of your contributions. Throughout the presentation, you will learn how to use various analytics tools to measure engagement, track community growth, and understand employee sentiment. The session also highlights the importance of leveraging AI and machine learning to identify themes and trends within your organization. Resources Visit our analytics page for a full listing of our reporting and analytics capabilities for Viva Engage. Viva Engage Reporting and Analytics o Detailed information on various analytics available in Viva Engage, including community analytics, conversation analytics, live event insights, Q&A insights, and more. Advanced Conversation Analytics o Insights into advanced conversation analytics, including reach, engagement, activities by platform, and sentiment analysis. Community Analytics o Tools to measure community growth, engagement, and trends, helping you tailor content and recognize catalysts. Answers Analytics o Analytics for understanding the impact of Q&A within your organization, including global time saved, total answers, and engagement distribution. Event Analytics o Tools to monitor attendance, measure engagement, and recognize trends across your live events. Network Analytics o Comprehensive analytics to measure adoption, engagement, and trends across your Viva Engage network. Personal Analytics o Understand the engagement you’re creating in Viva Engage, including reach, replies, followers, and more. Campaign Analytics o Track success metrics and progress of your campaigns, including reach, engagement, and trends. We’re looking forward to exploring the insights analytics can have on your communications. Join us at our next session by registering here (session 1) or here (session 2). If you missed our previous sessions and want to catch up on the recordings or see the slide decks, make sure to check out all the Masterclass details here: Monday Masterclass: Your guide to the Viva Engage essentials – Microsoft Adoption
