How Sagawa Express empowered their frontline workforce with Microsoft Teams
Sagawa Express, part of Sagawa Holdings, is a major logistics company in Japan that's been actively investing in digital experiences to keep up with an ever-changing industry. To address key concerns affecting their frontline workforce, including a shortage of drivers and rising transportation costs, Sagawa has been promoting labor-saving practices and streamlining operations through digitalization of daily communication. Early adoption leads to new opportunities Sagawa Express was an early adopter of Microsoft Teams in 2020 and has since relied on it as their business continued to evolve. Yet one critical communication challenge emerged: many drivers were using different tools to communicate, creating a digital divide impacting the flow of real-time information sharing and trust. "Since the pandemic, communication via Teams has become widespread in the back office, but sales drivers who are responsible for delivering to customers were using a different communication tool instead of Teams, which caused a digital divide. Information wasn't delivered in real time and wasn't being shared effectively," says Azutaka Nambu, General Manager, Digital Planning Department, Sagawa Express. Crisis reveals communication gaps This issue became clear during a large-scale disaster that caused disorganized information, disrupted operations, and instances where important updates didn’t reach the frontline. In a business where speed and accuracy are crucial, Sagawa Express needed a more unified solution. Their answer: expand what was already working. The back office was already using Microsoft Teams for communication, but sales drivers — responsible for deliveries — were using a separate tool. To close this gap, the company decided to standardize communication across all roles with Teams. A company-wide rollout of Teams and Office 365 F3 enabled their business to keep up growth, including higher delivery volumes and more partnerships with e-commerce sites."I was attracted to the fact that we can communicate information to everyone who has a license at the same time," says Toru Ota, Chief of the IT System Planning Section. This instant, company-wide communication capability became the foundation for transforming how Sagawa Express operates in the field. Immediate results drive lasting change The results were immediate and measurable. The increase in chat interactions between sales drivers and customer service staff reduced call times and created smoother communication workflows. Teams channels minimized the need for multiple phone calls internally and helped prevent miscommunication. For Sagawa Express, efficiency improvements aren't just about time; they're about driving real impact. Mr. Nambu emphasized how even small improvements in efficiency matter: “We believe that improving the efficiency of one minute and one second at the site will lead to a reduction in work time, which will lead to an increase in customer satisfaction, reduce the time spent moving cars, and ultimately help solve social issues like the reduction of greenhouse gases.” Frontline workers empowered by efficient communication The most remarkable outcome emerged organically. Workers began solving problems for each other in ways their leadership hadn't anticipated, with employees from different sales offices jumping in to answer questions before management could respond. Some team members became so engaged with the platform that they started asking if Teams could support employee engagement initiatives in HR. Frontline transformation through unified communication The transformation at Sagawa Express demonstrates that when frontline workers have unified communication tools, they don't just execute tasks more efficiently—they become active contributors to organizational knowledge and innovation. The measurable results speak for themselves: reduced response times, improved customer satisfaction, and potential environmental benefits through optimized operations. For organizations still navigating post-pandemic operational challenges, Sagawa Express's journey offers a clear roadmap. The need for digital transformation isn't diminishing—it's evolving. Companies that empower their frontline teams with the right technology, positioning themselves to thrive in an increasingly connected world. Microsoft Teams features that made the difference Sagawa Express's success was powered by specific Microsoft Teams capabilities designed for frontline workers: Company-wide broadcasting: Instant messaging to all licensed users simultaneously ensuring critical information reaches everyone, from drivers to back-office staff. Cross-functional channels: Sales drivers and customer service teams collaborate in dedicated channels, reducing phone calls and eliminating communication silos. Mobile-first design: Drivers access Teams on mobile devices, staying connected while on delivery routes without disrupting their workflow. Integration with Office 365 F3: Frontline-specific licensing provides essential productivity tools without overwhelming complexity or unnecessary features. Real-time problem solving: Workers across different locations can share knowledge and solutions instantly, turning individual challenges into collective learning opportunities. Ready to transform your frontline operations? Join us for our next #FrontlineFridays, a community-driven conversation where we answer questions and highlight what's new in the frontline space. Click here to register. Learn how Microsoft Teams can work for you whether you're in retail, hospitality, manufacturing, or healthcare Visit our webpage to explore the latest case studies →Get started with the new chat and channels experience in Microsoft Teams
The new chat and channels experience is now available to Teams users in commercial and will be rolling out to customers in GCC and other clouds over the coming weeks. We’ve been listening to customers’ evolving needs, which call for efficient tools to help keep up with the pace of work. When designing the new experience, we had two main goals: 1. Help users catch-up and stay on top of all their collaboration efficiently in one place 2. Help users collaborate better in fewer places and reduce fragmentation The new experience is designed to be simple by default, enabling everyone to stay on top of what matters, and it’s powerful on demand, allowing you to organize information and communicate your way. Through the extensive private and public preview program with millions of users over the last six months, we observed that users are visiting more of their teams and channels and reading more messages targeted at them compared to before the new experience. We’re just getting started, and we’re committed to making Teams more streamlined and simpler with enhancements like threaded conversations coming soon. To make the most of the new chat and channels experience, here are some best practices to consider. Efficiently triage all your incoming messages Effective message triage is crucial for maintaining clear and responsive communication, especially in environments with high volumes of messages. It helps prevent important messages from being missed and ensures that all communications are handled appropriately. Below are some best practices to help you manage your conversation list. Mentions view: Mentions are used to call your attention to essential messages and ensure that these messages don’t slip through the cracks. This view helps you prioritize what needs your immediate attention. Click on each message to view the additional context of a channel or chat in a side pane and react or reply directly before proceeding to the next mention. View all unread messages: When returning from a meeting or a break, filter your conversations to show only unread messages. Now you can see in one view all the messages that you haven’t yet reviewed. If you need to further narrow the results by conversation type, select Chat, Channels or Meeting chats filter. Select Unread at the top of the chat and channels list. View channels as a list, instead of grouped by team: To efficiently catch up on the latest in your channels, you can organize your Teams and channels list to show only channels, instead of grouping them by team. Go to the Teams and channels section, click on the ellipsis, select Channels only from the Display section, and then choose to sort your channels by Recent, Unread only, or A-Z. This way, you can stay updated on channels with new messages easily, or order channels across teams in alphabetical order. Stay on top of new messages: To manage your communications effectively, you can rearrange the order of your sections and sort your conversation list to show unread messages only. Setting a section to "Unread only" ensures that previously read conversations do not clutter your chat list. New messages will automatically become visible, helping you address them promptly and prioritize essential information. This feature is especially useful when combined with the shortcut Ctrl/Cmd + G for quick navigation. Organize your chat and channels list Navigating and finding specific information can be challenging in a cluttered work environment. The new chat and channels experience provides tools to structure your conversations, streamline access to important information, and reduce the cognitive load associated with navigating a cluttered workspace. Sections: group all relevant 1:1, group chat and channels by project or topic, to help you find conversations easily and reduce the time you spend searching for conversations. We recommend starting with 1-3 sections of your most important topics or projects. Keep your digital workspace tidy: Periodically cleaning up your workspace makes it easier to find what you need. As top-of mind topics change, remove chats and channels that are no longer needed from your favorites and delete sections after projects are completed for a cleaner and easy-to-manage environment. Keep your Chat app and Teams app separated: if you prefer to keep your chat and channels separate, you can easily do so without needing IT assistance. Select the ellipsis next to the Chat header, select Customize view from the drop-down menu, and choose the Separate view. Get a comprehensive overview of your conversations: When you need a complete view of your chat and channels list, use the expand and collapse all feature. From the Chat ellipsis drop-down menu, select collapse all sections. Use this view to sort and organize your sections as needed. Navigate quickly Finding a specific conversation can take time as you scroll through chats and channels or search. The new chat and channels experience helps you navigate efficiently without switching contexts. Access your channels quicky: You don't need to scroll through all chats to find your channel conversations. When in the unified chat and channels list, simply click on the Teams and channels quick navigation bar to jump to your channels list. If a channel requires your attention, the navigation bar will change to reflect it. For example, if you were mentioned in a channel, the text on the bar will become bold and a ‘@’ icon will appear. Go-To: Use the go-to search bar to jump directly to any chat or channel conversation with a new keyboard shortcut Ctrl+G (Cmd+G on Mac). New message: a streamlined new message experience, enables an easy way to send a new message to both chats or channels. Use Ctrl+N on Windows or CMD+N on Mac to start composing your message, you can search for and find people, chats, as well as channels from the same place. Be productive on-the-go Our work preferences shift when using mobile devices due to being on-the-go and viewing messages on smaller screens. The new chat and channels experience offers enhanced settings, allowing you to customize your mobile use and stay efficient anywhere. Mobile-specific settings: You can choose to have a different layout for your chat and channels list on mobile versus desktop. Customize your layout to suit your preferences, deciding whether to separate or combine the chat and channels list, and whether to show message previews. This makes it easier to navigate and manage communications on a smaller screen. Message previews: Triaging your conversations on small mobile screen can be challenging. With message previews, on by default in mobile, you can quickly and efficiently manage your conversations on the go, by getting a glimpse of incoming messages without needing to open each one. Mobile notifications: You can customize the type of notifications you receive on your mobile device, whether it is for all calls, chats, just mentions and more. This helps you stay informed about the messages that matter most to you. View all conversations by most recent: To stay updated with the latest conversations, sort all chats and channels into one list by most recent. This allows you to catch up quickly on the latest updates, ensuring you don't miss any important messages while on a smaller screen. On your mobile device, simply tap the toggle button, which is left to the filters at the top of your chat list. Tap the toggle button again to return to your sections layout. What’s next The new chat and channels experience is now generally available. If you want to learn more about the experience, visit the adoption page, watch Meet the Makers, Ask Microsoft Anything (AMA) and this Ignite session. If you have your own best practice, please share it with us in the comments.Organize your digital environment and boost your focus with flexible Teams layouts
More than ever, in today's fast-paced workplace digital tools must be efficient and flexible to adapt to the wide variety of work styles. Empowered with this ability, end users’ productivity often increases as a result of tailoring their collaboration to their needs. The latest round of enhancements to Teams, now rolling out to public preview, promises just that. In essence, users have more options to arrange the Teams window across their screen real estate while keeping communication in context. Organize your workspace with resizable Teams windows Simply put, Teams now allows you to tailor the size of its windows and panes. Whether your goal is to streamline workflows, minimize distractions, or simply achieve better visibility, you can leverage the flexible layout as a means to place emphasis on what makes most sense to you. Like water in different sized glasses, Teams' adjustable windows and panes fit perfectly into any workspace, molding to each user’s unique workstyle. In this way, the fluidity of Teams experiences helps keep you productive, adapting to your device and task at hand. Be sure to try out the scenarios below to get a sense of what may enhance your use of Teams. These new capabilities will be rolling out to Windows, Mac and Web. How it works Similar to Windows 11 Snap layouts you can quickly organize your workspace with Teams Snap by choosing an efficient, side-by-side view of multiple applications. You can retire the hassle of switching between multiple app windows with [Alt + Tab] and give a try of a new shortcut [Win + Z] to reach the Snap layout box. With a layout selected, showing Teams alongside other panes, grab (i.e., click/hold) the edge of a window and begin to resize the layout. Notice that as the Teams window reduces in size the selected chat thread stays present while other functionality is nested into available pull-down menus. The meeting screen will optimize for up to 200% zoom and screens as small as 360px x 502px to ensure you have access to the most important parts of your meeting. In the Teams experience itself, Teams chat, channels and activity panes can be resized to tailor the view. As you resize the panes to be wider or narrower, the displayed content will adjust to fit the updated pane size, helping you concentrate on specific tasks while maintaining access to all functions of Teams. You can also customize your view by resizing side panes within meetings. When you adjust the side panes to your liking, Teams' fluid experience will instantly adapt to fit the new layout. Coming soon, Teams will remember your layout, defaulting to it for your next meeting. Do you have some extra screen space available? Go ahead and detach meeting panes from the main window and reposition them. In April, you will be able to also pop out chat, Copilot, notes side panes, and captions. Pop out, drag, and resize meeting panes to customize your meeting view to suit your needs without missing any meeting activity. Adjust the zoom level to your needs Teams now offers additional zoom levels to help you find the font size that works best for your vision and devices. Whether you're using a 6k display or have low vision and need larger text, icons, and controls, you can zoom in across a broader range to select the perfect zoom level. Simply press CTRL + + (on Mac, CMD + +) to zoom in, or CTRL + = (on Mac, CMD + =) to zoom out and adjust the overall zoom level to your preference. Rest assured that Teams’ fluid experience will adapt to the zoom size without losing functionality or requiring to scroll in two directions to read the text. What’s next These features are now rollingin public preview with expected generally available in the Q2 of calendar year 2025. Customers eager to try out the new features can learn how to access the Microsoft public preview HERE.Transforming the workplace with AI-driven innovation
The workplace is evolving, and so are the tools that power it. At the heart of this transformation is a shared goal: to create more meaningful connections, spark stronger collaboration, and make smarter use of every space. That’s where AI-driven innovation comes in. This week we are at InfoComm, meeting with many of our partners to talk about advancements in AI-enhanced workplaces. From more intelligent features available for Android devices to discovering insights that shape strategic space planning decisions, new features for Teams Rooms on Android, Teams Town hall and Webinar in Teams Rooms on Windows, and Teams Phone enable employees and IT alike to modernize spaces with intelligence, collaborate at scale, and optimize the management of spaces. Teams Rooms: More intelligent, inclusive, and easier than ever to manage We continue to enhance experiences and provide additional tools and capabilities, from closing the inclusivity gap between in-room and remote meeting participants in Teams Rooms on Android to introducing new tools that reduce the time it takes IT to deploy and manage rooms. Plus, we’re excited to announce new ways Teams Rooms on Windows can be part of our customers’ town hall and webinar events. Intelligent, inclusive, and easier-to-use meeting experiences Modernizing the workplace adds tremendous value to the spaces where people work. Intelligence in meeting rooms is an integral part of that modernization story, contributing to more inclusive, engaging, and productive meeting experiences for all participants. Speaker recognition and attribution in Teams Rooms on Android Already available in Teams Rooms on Windows, now Teams Rooms on Android can identify who is speaking during live transcription, ensuring clear and precise voice capture for every participant who has enrolled their voice profile. Speaker recognition happens in the cloud, extending the value of existing speakers in your Teams Rooms. This feature enables intelligent meeting recap, enhancing the value of Teams Copilot by attributing content and actions to individual speakers, and enables AI-enhanced audio and video experiences for meeting participants. Note: for voices to be identified, participants will need to set up a voice profile. It’s easy and secure to enroll your voice in Teams settings. Learn how to set up your digital voice profile. Available in Teams Rooms Pro. Learn more. Teams Town hall and Webinar: Collaboration at scale The landscape of digital and hybrid events is evolving rapidly, and organizations need tools that are intuitive, dependable, and designed to engage audiences at scale. That’s why Microsoft has enhanced its Teams platform with powerful updates to town hall and webinar, making it easier than ever to plan, manage, and deliver impactful events. Building on the foundation of Teams Live Events, these new capabilities offer greater flexibility, deeper engagement, and seamless integration across the Microsoft ecosystem. Read more at the blog. Join Teams Town hall and Webinar as an attendee from Teams Rooms on Windows You can now join town halls, webinars, and structured meetings in Teams as an attendee from Microsoft Teams Rooms on Windows. Now, both attendee and presenter roles are supported for these large-scale events in a Teams Room on Windows. This feature is available in Teams Rooms Pro. Teams Town hall screen management privileges in Teams Rooms on Windows When the Teams Room on Windows is a co-organizer or a presenter in a town hall, privileges can be granted to start or end the event, manage what attendees see, and promote attendees as presenters, ensuring a smoother and more organized event experience. This feature is available with Teams Rooms Pro. Device and space management made easier We continue on our mission to deliver unified experiences and portals for IT admins to manage workspaces and the devices in them. The Pro Management portal is now the one-stop portal for all Teams Rooms on Windows, and Android settings, device health signals, and management capabilities are becoming available on the portal with every release. We’re excited to bring these new features to the IT admin experience, enabling management at scale of Teams Rooms and other shared spaces in the workplace. AI assistant in Pro Management portal Administrators serve a wide range of internal customers; now there is an assistant dedicated to them. The AI assistant in the Pro Management portal provides product help and information specific to each customer’s device environment. Admins can significantly reduce the time spent searching for answers and quickly resolve "how to" inquiries with this assistant, which efficiently retrieves information from product documentation and even product team office hours. It offers comprehensive answers to questions about Teams meeting spaces and management solutions and delivers data and insights specific to inventory in their environment. For example, it can provide details regarding the number of rooms equipped with dual displays, enumerate all devices across various locations running a specific application version, and present numerous other relevant details to help admins manage and plan. This functionality is available through Teams Rooms Pro. The assistant is distinct from Copilot or an agent, therefore no additional Copilot license is required. Auto detection of room audio in BYOD rooms expanded to audio devices with video The room audio auto-detect and pre-select feature for BYOD (bring your own device) rooms in the Teams desktop app, released in October 2024, now also activates the video component of composite audio-video peripherals (e.g., video bars) and automatically uses that camera in Teams. This ensures that Teams users in BYOD spaces, after plugging into an audio-video peripheral, can automatically default to both the audio and video feeds of that device to easily enable high-quality meeting experiences. Learn more. Expanded and enhanced peripheral support for BYOD spaces We continue to deliver new ways that help admins inventory and analyze usage of all the spaces in their environments. With room and desk peripheral support expanding to include docking stations and webcams, Teams users can seamlessly connect and utilize audio and video peripherals for enhanced experiences in BYOD spaces, like desks. IT admins can benefit from automatic association of devices to a space, device inventory, and detailed reports for peripherals in the Teams Rooms Pro Management portal. Reports in the Pro Management portal for desks are now available for customers with a Teams Shared Devices license required for a room. GCC-H support in Teams Rooms Pro Management GCC-H customer tenants now have access to the Teams Rooms Pro Management service and portal, enabling them to use the device lifecycle management features of the solution while meeting high security and privacy standards. Learn more. Streamlined, unified role-based access controls (RBAC) for Teams device management IT admins now benefit from unified role-based access controls across both the Teams admin center and Teams Rooms Pro Management portals. This simplifies device management and ensures seamless support for users transitioning between the platforms or managing both environments. Learn more. Poor call quality signals in Teams Rooms Pro Management Teams Rooms Pro Management now provides a signal for poor call quality and helps identify the root cause, making it easier for Admins to create tickets and proactively solve issues. This feature is available with Teams Rooms Pro. Call quality reports for BYOD rooms in the Pro Management portal As with Microsoft Teams Rooms, admins can now access detailed call quality reports for BYOD rooms with associated peripherals in the Pro Management portal. These reports include call history and session details that help diagnose network, audio, and video issues. Reports in the Pro Management portal requires a Teams Shared Devices license for the room. Teams Phone devices: More productive calling and collaboration As AI continues to weave deeper into the fabric of workplace tools, Microsoft Teams Phone devices are evolving to help users achieve more productive calling and collaboration. One of the latest innovations, Copilot summary for transferred calls, brings AI-powered productivity directly into the flow of work. With this feature, when a call is transferred via a Teams Phone device, users can prompt Copilot to generate a concise summary of the conversation. This summary acts as a briefing for the receiving colleague, ensuring they’re fully informed when picking up the call. Users can review and approve the AI-generated notes right on the device before completing the transfer. By delivering context at the moment it’s needed, this feature reduces the need for repetitive explanations and helps teams stay aligned—no matter where the conversation started. This feature is available now. Delivering on the promise of the AI-Powered Workplace We’re building intelligent solutions that help our customers unlock new levels of productivity and flexibility wherever work happens. From streamlining daily workflows to reimagining how teams connect, these tools aren’t just keeping up with change, they’re driving it. The future of work is here, and it’s more dynamic, connected, and impactful than ever. With Microsoft Teams Rooms, Places, and Teams Webinars and Town halls, we continue to unlock the greater potential of the modern workplace to shape more connected, efficient, and impactful ways of working together. Resources Find out more about speaker recognition: Get more out of hybrid meetings with Teams Rooms and Copilot | Microsoft Community Hub Get more information about the latest innovations in Teams Town hall and WebinarFrom Threads to Workflows: Microsoft Teams Features That Boost Everyone’s Productivity
Organizations are looking to achieve more—and need tools that help them work faster, simpler, and smarter. Guided by customer feedback, Microsoft Teams continues to evolve. Earlier this year, we launched the new chat and channels experience: a unified, streamlined interface that brings simplicity by default, with powerful capabilities just a click away. We’re introducing the next wave of innovations in Teams, with features like threads, multiple emoji reactions, and emoji-triggered workflows. These updates help make collaboration more open and organized, bringing together people and, increasingly, AI agents. They also boost personal productivity by automating routine tasks and enabling you to adapt Teams to your work style. Threads in channels, something many users will be familiar with, are a key part of this evolution. It combines the simplicity of chat-like conversations with the structure, durability, and manageability of channels—helping you stay on top of the information that matters most without getting overwhelmed. Let’s take a look. Enhance group collaboration Efficient collaboration moves work forward—and seamless communication is key. Teams need to share knowledge, brainstorm ideas, and resolve challenges quickly. But in today’s fast-paced, always-on-work environment, the workday can feel like a blur. The Work Trend Index calls this the “infinite workday”—where the workday is stretched and attention is constantly under pressure. To help with this challenge, we’re introducing threads in channels—to make collaboration more efficient and focused. With threads, you can reply directly to specific messages, keeping related conversations grouped together without disrupting the main flow. This preserves context and order, making it easier to stay up to date, while allowing for in-depth discussions. You can follow the threads that matter most to you, and when an important update or decision is made, you can send it back to the main conversation, so everyone stays aligned without requiring them to sift through every reply. The Followed Threads view brings all your followed conversations into one interactive list. You can quickly access all your threads, triage and respond—without jumping between channels. And when you're done with a thread, unfollow it to stop receiving future updates. By default, you’ll only follow threads you’ve started, replied to, been mentioned in, or explicitly chosen to follow. ‘Follow’ helps you stay engaged with key conversations, without unnecessary interruptions. The new threads layout complements the existing post layout. While posts are ideal for announcements and broad updates, threads are a better fit with dynamic, scaled collaboration. When creating a new channel, select between threads or posts layout, and don’t worry, this can be changed later without loss of fidelity. By setting up dedicated channels for each project, you can keep stakeholders, files, and updates all in one place—making teamwork more connected, transparent, and efficient. Apps are supported in the threads layout. Bots can start new threads, read messages and respond within a thread, just like a teammate. Channel meetings and ‘meet now’ are supported too, with each meeting getting its own thread to keep content grouped together and easy to find. Threads in channels are now in public preview. Your work isn't limited to just a desktop, so we will bring threads in channels to all devices for seamless productivity, including desktop, mobile, iOS, and Android. Threads in channels is now in public preview. Threads help you keep context while reducing clutter, and emojis help build meaningful connection. In a hybrid workforce, being able to express yourself on Teams helps strengthen team culture. You can now react with multiple reactions per message, enhancing your ability to express a wide range of emotions effectively. For example, react with✅ and 🙏 to convey appreciation and alignment without extra replies. And with custom emojis, introduced last year, your team can reflect its unique identity, from inside jokes to branded visuals, making interactions more personal and fun. Multiple emojis per message is now in public preview. Boost personal productivity Staying productive and meeting deadlines is critical. With the right tools, you can spend less time on repetitive tasks and more time driving impact. These new features let you tailor Teams to your needs, helping you make meaningful progress where it counts. You can now trigger workflows with emojis by reacting to messages in a chat or channel—streamlining tasks, reducing manual follow-ups, and speeding up responses. For example, reacting with ❗️can escalate a support issue by creating a helpdesk ticket, while 👀 can forward a message to the right channel. This helps ensure urgent items are addressed quickly and without a manual follow-up. Use emojis to automate DevOps, incident response, team collaboration, and more with the Workflows app. This is now available in public preview. Slash commands in Teams are getting more powerful. With support for multi-step inputs, you can now complete more complex tasks—like searching for a GIF, or jumping directly to a channel using /goto—without ever leaving your chat. These enhancements help you move faster and stay in the flow. Slash commands enhancements are now in public preview. Customize your keyboard shortcuts in Teams to work the way that’s most intuitive to you. Whether you're used to shortcuts from other tools or have your own workflow preferences, you can now set commands that match your habits—helping you work efficiently. To set it, open Keyboard shortcuts from the top bar menu (•••), and enter your own custom commands. Customize your keyboard shortcut is available in public preview. What’s next These latest Teams updates help you spend less time managing work and more time making progress. By cutting distractions, streamlining communication, and automating tasks, we’re helping you reclaim focus in a world where the workday often feels infinite. Teams enables people and agents to work together through secure, collaborative AI — from Copilot integration to agents created with Teams AI library, Copilot Studio, SharePoint, and more. The new threads layout helps bring together the right mix of people and agents for every step of the project, while keeping discussions focused and organized. We recently announced Model Context Protocol (MCP) and Agent to Agent Communication (A2A) support which allows developers to build more comprehensive agents that can talk to one another. These updates are just the beginning of enhancing human and agent interaction in Teams and there’s much more to come. Ready to try it out? Visit Microsoft adoption to learn more, or head to the Teams app to start using these features in public preview today.
Policy changes for Microsoft Teams devices using device code flow authentication
First announced in February, Microsoft is rolling out a new Microsoft-managed policy to help further secure your tenants against potential threats to accounts using device code flow (DCF) authentication. Rollout began in February and will continue until May. The policies will initially be created in report-only mode, allowing admins to review their impact before they’re enforced. You’ll have at least 45 days to evaluate and configure the policies before they’re automatically moved to the "On" state. We recommend taking action as soon as possible to create exclusion lists if you are using Android devices in shared spaces. To ensure that admins are able to use the remote sign-in and management capabilities of DCF, global admins can create exclusion lists to exclude accounts that sign in on Android-based shared Teams devices. If exclusions aren't set, after sign-out, devices cannot re-authenticate with DCF, which means admins will lose their ability to remotely sign in and manage devices. The screenshot below is an example of how to view the policy for your tenant in the Microsoft Entra admin center. The exclusion lists for this policy should be created by tenants that have deployed Android-based Teams devices in shared spaces like: Microsoft Teams Rooms on Android front-of-room displays and consoles IP Phones (licensed as Teams Shared Devices) Panels Displays Resources: Read this blog post to learn more about potential security threats to accounts using DCF authentication from the Microsoft Entra team: New Microsoft-managed policies to raise your identity security posture | Microsoft Community Hub Learn how to create exclusion lists and how to customize the Microsoft-managed policy according to the tenants' specific needs here: Users and groups in Conditional Access policy - Microsoft Entra ID | Microsoft Learn View the policies list in Microsoft Entra admin center: Conditional Access - Microsoft Entra admin center
Teams Rooms on Windows device management consolidation in the Teams Rooms Pro Management portal
To meet customers’ needs for a one-stop destination to configure, monitor, and manage Teams rooms devices, we will be transitioning all Teams Rooms on Windows devices, irrespective of their licenses, to the Teams Rooms Pro Management portal on May 1, 2025. This change delivers a unified device management and admin portal experience. Teams Rooms on Windows devices will no longer be available in Teams admin center (TAC) after June 1, 2025. As of May 1, 2025, all Teams Rooms on Windows devices with Standard or Basic licenses will be visible in the Teams Rooms Pro Management portal. Customers who have Teams Rooms Basic or Standard-licensed rooms and are currently using the TAC will now have device management functionalities within the Teams Rooms Pro Management portal and will retain access to a subset of features equivalent to those in the TAC. To take advantage of the full suite of device management and space analytics in the portal, a Teams Rooms Pro license is required. For organizations who have never used the Teams Rooms Pro Management portal, those with Teams or Teams Device administrator roles will be able to access the Pro Management portal by that date via https://portal.rooms.microsoft.com if URLs have been allowlisted per instructions at https://learn.microsoft.com/microsoftteams/rooms/enroll-a-device. Please see these resources for more information: See Microsoft 365 Roadmap ID 482539 Review MC1041960 post in the Microsoft 365 admin center for more details Learn more about Teams Rooms Pro Management in this video Find product documentation here: Microsoft Teams Rooms Pro management Frequently asked questions Q: Which Teams Rooms on Windows customers will be impacted? A: This change impacts all Teams Rooms on Windows customers with commercial, GCC, and GCC-H tenants. Those licensed with Standard and Basic will have the greatest impact. For those that have used only Teams admin center and are unfamiliar with the capabilities of Teams Rooms Pro Management, we encourage you to view the short videos on Teams Rooms Pro Management - YouTube and product documentation on Microsoft Teams Rooms Pro management - Microsoft Teams | Microsoft Learn. Q: I’ve never accessed the Pro Management Portal before; do I need to add any license to access it because of this change? A: There is no need to purchase any additional license to access the Teams Rooms Pro Management portal. After May 1, 2025, the Pro Management portal can be accessed at https://portal.rooms.microsoft.com after whitelisting the URLs provided at aka.ms/PMPenroll. Customers who want the full multi-OS, multi-brand device health monitoring, management, and space analytics capabilities of Teams Rooms Pro Management, should license rooms for Teams Rooms Pro. Q: Will Teams Rooms on Android devices transition from the Teams admin center to the Pro Management portal as well? A: Our goal is to provide a one-stop admin portal for all Teams Rooms, whether they are on Windows or Android. Because capabilities can vary due to the operating system of the device, we are first focusing on transitioning device management on Windows-based devices. Q: With the transition to manage Teams Rooms on Windows devices in the Pro Management portal, do we still manage Teams panels in the Teams admin center (TAC)? A: Yes, for now, you will still need to use the Teams admin center to manage Teams panels. Q: Teams Rooms Pro Management has been included in the cost of a Teams Rooms Pro license. Are you now providing that for free to customers who have only Basic or Standard rooms? A: No. Basic and Standard Teams Rooms licensed customers have access to a sub-set of features that equate to what they had in the Teams admin center. They will not have all the device and updates management, or space analytics features that come with a Teams Rooms Pro license. Q: Can an organization's IT team override the change and keep using the Teams admin center? A: No. This is a mandatory transition as the Teams admin center (TAC) agent running on the Teams Rooms on Windows device will be decommissioned.Frontline Fridays Session 4: Optimizing operational efficiency – schedules & tasks in perfect sync
Frontline organizations succeed when the right people are in the right place and the right work gets done—every shift, every day. In Session 4 of Microsoft Frontline Fridays we’ll show how Shifts and the Planner app (Tasks publishing) inside Microsoft Teams replace paper rosters, email chains, and manual check-lists with an integrated, real-time system that drives productivity and cuts operational waste. REGISTER HERE FOR ALL FUTURE SESSIONS: aka.ms/frontlinefridays Pick the time that works for you July 10, 6:00 – 7:30 PM Pacific (UTC-7) – Optimizing operational efficiency – How to do more with less, at scale July 11, 9:00 – 10:30 AM Pacific (UTC-7) – Optimizing operational efficiency – How to do more with less, at scale Introduction to Frontline Fridays Frontline Fridays is a live, expert-led webinar series that tackles the most common questions we hear from customers deploying Microsoft‘s frontline solutions. Each 90-minute session focuses on a specific theme, walks through real product demos, and ends with open Q&A so you leave with clear next steps. What to expect in Session 4 Shifts – turn pen-and-paper schedules into a living roster Build and publish in minutes: managers copy last week’s pattern, make quick changes, and push the new roster to everyone from inside Teams—no more Excel version-control headaches. Open Shifts save time: post gaps for staff to claim; a new public-preview feature even lets managers publish those openings across multiple locations, tapping the wider labor pool when one site is short-staffed. Worker empowerment: frontline workers (FLWs) always know when they work, get instant notifications when a shift changes, set availability, swap or offer shifts, and request time-off—directly from their phone. Mobile time-clock with geolocation: employees clock-in/out in the Teams mobile app; if location detection is enabled, each punch captures GPS coordinates for compliance audits. Extensible by design: rich Microsoft Graph APIs plus Power Automate connectors let IT integrate Shifts with existing WFM or HR systems—or trigger flows such as sending an approval when someone picks up overtime. Planner – publish once, track work everywhere Front-office teams can create a single task list—be it a monthly safety walk, new product launch checklist, or training module—and publish it to hundreds of stores, clinics, or warehouses: Central creation, local execution: corporate or regional leaders build the list in Planner and decide which Teams (locations) receive it; managers assign tasks and frontline staff complete them on mobile, desktop, or web. New capabilities for frontline scenarios: recent updates add per-employee task lists, automatic recurrence for repeat inspections, mandatory photo / form submission, and built-in approval steps before a task can be marked done. Roll-up reporting: publishers see real-time dashboards that show completion status by location, list, or individual task—so you can intervene before missed tasks hurt KPIs. Why together is better Because Shifts and Planner live side-by-side in Teams, a manager can adjust tomorrow’s roster and immediately confirm that today’s tasks are finished, while a worker can check next week’s shifts and tick off the closing checklist—all without switching apps. Power Automate closes the loop, enabling scenarios like “when an open shift is approved, create a cleaning task” or “send a reminder if a site hasn’t completed its weekly audit.” One platform, fewer silos, measurable results. Ready to re-engineer your frontline operations? Join us to see live demos, hear customer stories, and get your questions answered by product specialists. Whether you manage a single warehouse or thousands of retail sites, you’ll leave with practical steps to reduce manual coordination, boost compliance, and free up time for customer-facing work. REGISTER HERE: aka.ms/frontlinefridaysWhat’s New in Microsoft Teams | June 2025
Hi everyone, and welcome to the June edition of What’s new in Teams. You might have noticed a different name and picture under the title. I’m Kerry Perez Heffernan, a Director in the Teams team. Pete Daderko, who you know as the previous author of this blog, asked me to take over the honor of sharing the monthly updates with you all. I’m excited to get started! As we approach the end of the first half of 2025, we have a great opportunity to look both back at what we’ve accomplished and ahead to what we’re working toward. Our focus with Teams has been to continue making it more secure, simpler to use, and smarter. We’ve made lots of progress towards these goals with the addition of new Copilot capabilities, and the introduction of AI Agents and assistants that make AI a core part of Teams. And there’s a lot more to come! This month, one of the features that I’m most excited to share with you is “AI assistant in the Teams Rooms Pro Management portal.” It enables admins of Teams Rooms Pro rooms to save time by asking the AI assistant “how-to” questions related to Teams meeting spaces and management solutions and get data and insights about their rooms. Read on for all the powerful solutions becoming available this month! New features released this month: Chat and Collaboration Meetings, webinars, and townhalls Teams Phone Workplace: Places and Teams Rooms Fundamentals and Security Frontline Worker Solutions Certified for Teams devices Chat and Collaboration Enhanced spell check with multi-language support Enhanced spell check will help ensure that your messages are clear and professional. When you type your message in the Teams compose box, any issues found will be marked. You can then choose to correct them from options suggested in a dropdown menu, ignore them, or add them to the dictionary. You can add up to three languages to your language list, enabling spellchecking in each of the languages. New Microsoft Teams Chat and channels experience in GCC The new chat and channels experience is now available for GCC users. The new experience is designed to help you collaborate more efficiently and effectively. It’s simple by default, enabling everyone to stay on top of what matters, and it’s powerful on demand, allowing you to organize information and communicate your way. Catch up on chat, channels and teams in one place, use filters to triage messages, create custom sections to organize conversations by topics, and more. Learn more here. Meetings, Webinars, and Town halls Meeting notes powered by Loop now available for Microsoft 365 GCC High and DoD Teams Notes and Loop components are now available in Microsoft 365 GCC High and DoD environments, enabling real-time collaboration in chats and meetings. Loop components allow users to co-author tables, action items, and lists directly in chats, while Collaborative Notes let meeting attendees co-create and collaborate on their meeting agendas, notes, and action items. As Loop components, these features stay up-to-date across all shared locations, and assigned tasks automatically sync with Microsoft To Do and Planner for seamless task management. CVI capabilities for non-Teams users to join Teams Town hall Presenters can now use their own (non-Teams Rooms) video conferencing devices (VTC) to effortlessly join and present in a Teams Town hall. Organizers will see the Cloud Video Interoperability (CVI) join codes integrated in the Town hall share event dialog, which can be shared with presenters. Using these join codes, the trusted CVI device will join as an attendee and then will be promoted to a presenter. Presenters on trusted CVI devices can interact with others in the green room before the event starts, ensuring a smooth and inclusive experience. This capability is coming soon to webinar. Learn more. Specify who can manage the screen A new option in Teams Town hall lets organizers designate who can manage the screen shown to attendees during the event. Similar to Teams Live Events, selected individuals will be able to start the event, manage what attendees see, and end the event, helping to ensure a more cohesive event experience. The different options that can be selected are “Organizer, co-organizers, and presenters”, “Organizer and co-organizer only” and “Specific people”. This feature is for town hall only. Coming soon for Teams Rooms on Windows. Users can join Teams Town hall and Webinar using PSTN codes Organizers, presenters, and attendees can now join town halls and webinars seamlessly using a Public Switched Telephone Network (PSTN) code provided in the invite. Once connected, they will automatically be directed to either the green room or the live session, ensuring a smooth and efficient experience. Teams Town hall dial in-details in shared event dialog Organizers and presenters can join a town hall using dial-in details, including the meeting ID and passcode, provided via the town hall share event dialog for organizers. They can connect via traditional phone lines (PSTN) or Microsoft Teams Rooms, ensuring participation even without internet or computer access. Once connected, presenters initially join as an attendee and then are promoted to presenter status, allowing them to access either the green room or the live session. Add a presenter from the participant roster in a Teams Town hall or Webinar Organizers can quickly add a presenter by calling them directly from the participant roster. Once the user accepts the call, they instantly join as a presenter, automatically joining the green room (if enabled) and the organizer and presenter private group chat. With the presenter designation, they will be able to share content, control the presentation, or interact with other meeting participants. Teams Town hall usage reports in the Teams admin center (TAC) Analyzing and understanding your event's performance to make informed decisions for future improvements is now possible with town hall usage reports in the Teams Admin Center (TAC). Organizers will gain valuable insights into attendee engagement, participation metrics, and overall event effectiveness. By leveraging these reports, organizers can identify areas for enhancement, helping to ensure that each subsequent event is even more impactful and engaging. Teams Town hall organizers and presenters can join as attendees Organizers, co-organizers, and presenters are now able to experience the event from the perspective of an attendee, helping them spot issues, make real-time adjustments, and improve the overall experience on the spot. In this view, certain town hall features, such as Q&A, will be disabled just for that organizer while the broader attendee experience will remain unaffected. This capability will lead to more polished, engaging, and memorable events that truly resonate with participants. Notification management for Teams Town hall and Webinar Organizers and co-organizers can control when to send notifications to presenters and attendees, reducing email clutter by minimizing unnecessary notifications. Once the event is published, any changes to the title, date and time, description, or attendee list will automatically trigger notifications, but only for the people affected. All current email notifications will remain unchanged for co-organizers, presenters, and attendees. Teams Phone Copilot summary for transferred calls Copilot intelligence is now integrated into call flows. This feature will automatically generate a summary of a call, allow for edits, then enable users to send a call summary to a transfer target before transferring the call. That means smoother handoffs, no lost context and no need for a pre-transfer consult. Phone Devices: Copilot summary for transferred calls Copilot is making call transfers more seamless on Teams Phone devices with support for AI-generated summary notes. On a Teams Phone device, simply select the option to generate call transfer notes before completing the transfer to ensure the recipient is well-informed. This speeds up call transfers across a wider variety of workplace environments. Teams button support on multiple connected peripheral devices You can now use the Teams button across peripheral devices without having to manually select a specific device in the Teams devices settings. This ensures a more seamless experience navigating across multiple certified for Microsoft Teams personal peripheral USB devices (with a wire or a dongle) connected to the same host device (such as your laptop). For example, you can use the Teams button on headset A to bring up the meeting pre-join screen, then use the Teams button on headset B to join the meeting, and then use the Teams button on your connected speakerphone to raise hand in the meeting, etc. Ability to Set New Ringtones in Teams Mobile Teams now supports multiple ringtones on mobile. Choose from a selection of tones – no longer limited to the default - allowing for a more personalized call experience and easier differentiation between call types. For example, factory workers in a loud production environment can apply a louder ringtone. Or, information workers can set a distinct ringtone for when colleagues forward calls, to more easily recognize potential customer escalations. Opening Calls in a small window in Teams For a less disruptive experience, Teams Phone lets users answer and open calls in a compact, resizable call monitor instead of the full call stage. It’s perfect for multitasking and keeping the conversation visible while freeing up screen space to stay productive. Call waiting beep Call waiting beep provides a subtle, non-intrusive notification when users receive another call while already on a call. This feature is available on both desktop and mobile. Real-Time Text (RTT) for more inclusive calling Real-Time Text enables text to be transmitted instantly as it is typed during a live call or meeting. This contrasts with the standard approach of having to wait for the full message to be typed in and sent before being able to view it. This improves accessibility for users with hearing and speech impairments and is supported in both Teams calls and meetings. Workplace: Places and Teams Rooms Find certified for Teams devices for all types of spaces and uses at aka.ms/teamsdevices. Teams Town hall screen management privileges in Teams Rooms on Windows When the Teams Room on Windows is a co-organizer or a presenter in a town hall, privileges can be granted to start or end the event, manage what attendees see, and promote attendees as presenters, ensuring a smoother and more organized event experience. This feature is available with Teams Rooms Pro. Learn more. AI assistant in the Teams Rooms Pro Management portal IT admins can save time and effort and get data and insights specific to inventory using this AI-powered assistant. The assistant can provide answers to 'how to' product questions related to Teams meeting spaces and management solutions, and give detailed information about the organization’s environment. Available in Teams Rooms Pro. The assistant is distinct from Copilot or an agent, therefore no additional Copilot license is required. Learn more. Call quality reports for BYOD rooms in the Pro Management portal As with Microsoft Teams Rooms, admins can now access detailed call quality reports for BYOD rooms with associated peripherals in the Pro Management portal. These reports include call history and session details that help diagnose network, audio, and video issues. To access reports in the Pro Management portal requires a Teams Shared Devices license for the room. Learn more, Expanded and enhanced peripheral support for BYOD spaces With room and desk peripheral support expanded to include docking stations and webcams, Teams users can seamlessly connect and utilize audio and video peripherals for enhanced experiences in bring your own device (BYOD) spaces. IT admins can benefit from automatic association of devices to a space, device inventory, and detailed reports for peripherals in the Pro Management portal. A Teams shared device license may be required for reports on a particular space. Learn more. Android device health signals in the Pro Management portal Admins now get Android device health signals such as meeting app responsiveness, Bluetooth enablement, console pairing with front of room devices, and secondary display health in the Teams Rooms Pro Management portal. These new signals help admins manage devices proactively and facilitate ticket creation. More signals will regularly roll out. Available with Teams Rooms Pro. Learn more. Fundamentals and Security Meeting inherits label from shared files - GCC [Premium] Now available for GCC users, Microsoft 365 E5 and Teams Premium customers can now leverage sensitivity labels from Microsoft Purview Information Protection to help set the right data protection settings in meetings. Admins can choose either an automatic label inheritance policy for meetings, or a label recommendation notification. When an attendee shares a file in meeting chat or via Live share that has a higher sensitivity than the meeting: If the admin has enabled the automatic label option, the meeting's sensitivity will be updated automatically to match the sensitivity of the shared file. If the admin has enabled label recommendation, the organizer will receive a notification that recommends the organizer upgrade the meeting’s sensitivity to match the shared file. Both options help to keep a meeting’s sensitivity level aligned with the content shared. Frontline Worker Solutions Publish from Viva Amplify to Engage Share important news with frontline teams more easily. Campaign members can publish directly from Viva Amplify to Engage Storyline and Communities. Preview and tailor content for each channel using Engage Article editing capabilities. Choose senders, post for others, select destinations, send announcements, and tag relevant people. Once posted, track the engagement with campaign reporting within the Amplify reporting dashboard. Learn more . Certified for Teams devices Yealink MeetingBoard Pro MTRA Series-65, 75, and 86 inch The MeetingBoard Pro combines video conferencing, display, and smart whiteboard into a sleek, all-in-one solution with plug-and-play convenience and a clutter-free design. Delivering Pro View, Pro Sound, Pro Interact and powered by Pro Core, it features a triple 50MP camera system with advanced AI for precise tracking and a 16 MEMS mic array with AI-enhanced audio for crystal-clear conversations up to 12m. Built on Android 13 with MDEP security, ensuring a secure meeting experience. Logitech 4K Pro Webcam (for consumer) Brio is a premium 4K webcam with HDR and Windows Hello support that streamlines crystal-clear video with superb resolution. This ultimate webcam for business is packed with innovative technologies and raises the bar for collaboration excellence. Logitech Brio Ultra HD Pro Business Webcam (for business) Upgrade video meetings to first class with Brio 4k Webcam. Ultra 4K HD captures every detail as RightLight 3 and High Dynamic Range (HDR) technologies auto-adjust to help you look your best in any lighting environment. Yealink RoomPanel E2 (8-inch) and E2 Plus (10 inch) A compact touch screen ideal for mounting outside of meeting spaces, the Yealink RoomPanel E2 displays meeting details and enables on-the-spot reservations via Teams or Microsoft 365 calendaring applications. Logitech Rally Board 65 + Tap IP for Teams Rooms on Android (wireless) Simplify the way you meet and collaborate. Introducing Rally Board 65 + Tap IP — the ultimate all-in-one video conferencing solution designed for meeting rooms and open spaces. The expansive 65” touchscreen of Rally Board enables a seamless and intuitive collaboration experience in any environment. Join meetings with just one touch with Tap IP, a touch controller for Microsoft Teams Rooms. Enjoy quick and easy setup, flexible installation options to place the camera above or below the screen for natural eye contact, and innovative AI-driven features. Crestron Videobar 70 Crestron Videobar 70 is a powerful all-in-one video bar with 10" touch screen that's quick to deploy with plug-and-play simplicity and easy to manage. Four precision cameras work in perfect harmony to capture dynamic split-screen views of the most recent talkers in the room and keep everyone perfectly framed. 24 beamforming microphones capture voices clearly for remote participants and powerful built-in speakers fill the room with sound. EPOS ADAPT 660 USB-C Designed for the modern hybrid worker, the ADAPT 660 USB-C ensures you can concentrate and collaborate no matter where your work takes you. Built on EPOS BrainAdapt™ technology, it minimizes listening effort in noisy environments, allowing you to focus and communicate with ease. The adaptive hybrid ANC monitors your surroundings, adjusting the ANC accordingly for optimal concentration. Featuring a sleek design, soft, over-ear leatherette earpads, UC certifications, and multi-point connectivity, it allows you to move effortlessly throughout your day. When you’re not on calls, enjoy high-quality stereo sound with custom sound profiles tailored to your preferences. Whether you are in the office or on-the-go, the ADAPT 660 USB-C empowers professionals to excel in the hybrid workplace. PolyStudio V12 The Poly Studio V12 USB video bar has you covered for successful conferencing in any small room. Enhance your Microsoft Teams Rooms with superior AI driven AV capabilities, simple deployment and centralized management. Logitech Zone 305 (with native Bluetooth) Zone 305 is a wireless headset certified for Microsoft Teams. It’s available with or without a USB receiver. The version without receiver connects via native Bluetooth, freeing up one valuable USB-C port. It’s ideal for mass deployment to everyone who needs great audio and a reliable connection for calls or video meetings. With 20 hours of battery life and 30-meter wireless range, Zone 305 offers the freedom to move around throughout the day. The lightweight design provides long-lasting comfort. You’ll love that its plastic parts are made with 55% PCR plastic and FSC™-certified packaging.Introducing Teams Client Health: A Dashboard that sees issues before you do
Written by: Shaloo Singh, David Rosenthal, Mike RothKugel, Will Dixon, and Way Vadhanasin Users depend on Teams for collaboration from quick chats to mission critical meetings ; however, this experience can occasionally be disrupted by environmental or configuration challenges, resulting in issues such as application crashes, launch failures, update failures, and more. In these instances, users often seek assistance from their administrators and helpdesk function, disrupting administrators and placing them in a reactive position with limited information to start diagnosis. We have been engaging closely with our customers to understand their evolving requirements and address their pain points in these scenarios and improve their operational efficiency. We’re excited to announce the first step in our journey to empower Teams administrators and their Helpdesk teams to manage Teams clients proactively and efficiently with the new ‘Teams client health’ dashboard . This advanced tool is designed to fundamentally improve how administrators manage Teams by being the first tool in Teams Admin Center that proactively gives the details needed to best ensure the health of Teams desktop clients in their organization. Admins can now access this through the Microsoft Teams Admin Center. The new Teams client health dashboard shifts the paradigm by offering a centralized view of client health and update metrics, actionable insights, and remediation tools—all within the Teams admin center. It is designed to help admins quickly identify and resolve problems that impact end user productivity. It’s the kind of dashboard you’ll want to bookmark and visit often. 3 Core Principles for Teams Client Health We’ve designed the Teams client health dashboard to be focused on admin actionability and is rooted in these core principles. Actionable – Teams client health shows only issues requiring admin involvement, excluding those that Microsoft handles. By surfacing only the issues that require administrator action - and filtering out those already managed by Microsoft - this approach ensures administrators can focus their attention where it matters most. Qualified – Uses client data to reflect users' real experiences, even outside of calls or meetings. We display only user-impacting issues and avoid scenarios like crashes that self-heal and don't require admin attention. This prevents admins from chasing non-issues. Recurring – Highlight regularly recurring issues for the same user or machine, focusing on problems needing intervention rather than one-off occurrences. By filtering out isolated, one-off events - administrators can focus their attention on persistent problems that truly require attention, thereby saving time and allowing for effective prioritization. Proactive by design: How can Teams client health experience help you Imagine the scenario where you receive feedback from a few users who might be experiencing an application crash, traditionally you would reach out to the user, ask them to replicate the issue and gather client logs to try and diagnose. It may take hours just to begin assessing the issue, and even then, you might miss other users silently experiencing crashes without ever reporting to IT. Now, with the new ‘Teams client health,’ you can log into the dashboard and look at the ‘Client health’ trend to see if there was any spike in Client Health (crashes or launch failures). Additionally, you can delve deeper into this section to examine the Insights. These insights can assist in identifying the root cause of the issue and rooted in our core principles of actionability, this dashboard allows you to review the mitigation guide and address the problem effectively. Ensure Users are on the latest version of Teams Keeping Teams client current is critical to ensure users have the latest updates for security, performance, reliability, and consistency in end user experience. But despite the automatic updates, many organizational policies could prevent users from updating to the latest versions. Auditing this is currently very tedious and almost impossible to confirm until a user experiences an issue. To streamline this and empower admins to monitor client version proactively before their users experience an issue, we are adding comprehensive update monitoring in the Teams client health dashboard. This enables administrators to quickly audit their organization’s update status, identify which devices are still running outdated versions and gain insights into what might be blocking those updates. Get started today All Teams administrators can try Teams client health dashboard today and bookmark for easier future access. Learn more about these tools: The Teams client health dashboard in the Teams admin center - Microsoft Teams | Microsoft Learn Update monitoring in the Teams admin center - Microsoft Teams | Microsoft Learn
